FAQs
DO YOU ACCEPT RETURNS?
We Do Not Accept Returns Or Exchanges.
Although we carefully package our products to ensure no damage is inflicted during transit, we understand accidents do happen. If there is a problem with your item caused during shipping, please contact us and we can provide you with the original receipt so you can put in a claim with the shipping company.
TUMBLERS
Our tumblers are not "insured". Once the item is in your possession we ask that you take great care of it and follow all care card instructions. We do not repair or replace tumblers that are damaged due to normal/abnormal use.
WHAT IF I NEED TO CANCEL MY ORDER?
All orders will receive a full refund if cancelled within 24hrs of the order being placed. Orders cancelled after 24hrs will receive a partial refund of 50% of your subtotal, plus shipping costs (if applicable).
HOW LONG IS PRODUCTION?
DRINKWARE
All custom drinkware items listed are Made-To-Order. We begin production on your item within 48hrs of your order being placed. Production time is between 3 and 5 days. Item is shipped out immediately after.
All drinkware items listed as Ready To Ship will be shipped within 24hrs.
Please order with these time frames in mind. So as to not diminish the quality of the products these production times are not flexible.
HOW LONG IS SHIPPING?
DOMESTIC
Shipping is via USPS Priority and takes 1-3 business days. All packages come with tracking.
IMPORTANT NOTICE: Due to Covid-19 and recent changes within shipping couriers there can be some significant delays with packages. Once the package is in their hands there is nothing A Little Bit Random can do to expedite the process. We ask for your patience during these times.
DO YOU HAVE LOCAL PICK UP?
Absolutely!
We are located in San Diego. If you would like to avoid shipping costs feel free to choose "Local Pickup" at checkout. Once your order is complete we will email you to arrange a pick up day/time for your merchandise.
Be advised items will only be released to the person whose name is on the order, with a valid picture ID. If someone else is picking up the order we must be notified via email and they must show a valid picture ID as well.
This option is NOT for delivery services. If you live in San Diego and want your item delivered please pay for shipping. I will either deliver it to you or we can arrange a meet up spot. Thank you.